Refund and return policy

This page explains in simple terms how returns and refunds work for purchases made on www.spiripau.com: timelines, requirements, costs, and how to contact us.

Right of withdrawal (Consumer users)

You have 14 days from delivery to withdraw without penalties and without having to provide a reason. To exercise this right:

1. Send an email to info@spiripau.com stating your order number and the products you wish to return.

2. You will receive operational instructions and the return shipping address.

3. Ship the products within 14 days of communicating your withdrawal.

Note: if you wish to extend the return period commercially to 30 days, replace “14 days” with “30 days” in this section and in the “Eligibility conditions” section.

Eligibility conditions

To be accepted, the return must meet these requirements:

• Products intact, unused and in the same condition as received.

• Original packaging, accessories, manuals, and seals where present.

• Proof of purchase (order number or receipt).

Who pays for return shipping

Unless otherwise agreed in writing, return shipping costs are borne by the customer. If the return is due to our error or to a damaged/defective product, the costs are borne by us: we will send you instructions or a return label.

Items excluded from returns

For hygiene/health or regulatory reasons, we cannot accept returns for:

• Perishable products or products with a short expiry date.

• Cosmetics that have been opened or tampered with.

• Items that are personalized or made to measure.

• Sealed products that cannot be returned for hygiene reasons and have been opened.

If you have any doubts about whether your item is eligible, write to us before proceeding.

Damaged or incorrect products

If you receive a product that is damaged, defective, or different from what you ordered:

• Contact us within 48 hours of delivery at info@spiripau.com, with photos of the parcel and the product.

• We will offer a replacement, a repair (if applicable), or a full refund, including shipping costs.

Refunds: timing and method

• After we receive and inspect the return, we will send you a confirmation email with the outcome.

• If approved, we will issue the refund to the original payment method within 14 days of your withdrawal notice; we may withhold the refund until we receive the products or proof of shipment.

• The original delivery costs will be refunded up to the cost of standard shipping (if you chose premium shipping, the difference is non-refundable).

• The time it takes for the refund to appear depends on your payment provider.

Exchanges (replacements)

If you prefer an exchange rather than a refund, let us know when you contact us: we will check availability right away and provide instructions.

How to request a return in 3 steps

1. Write to us at info@spiripau.com stating your order number and the reason.

2. Prepare the parcel: products intact, original packaging, accessories, and documents.

3. Ship to the address we provide by email. Keep the receipt with the tracking.

Contact

• Email: info@spiripau.com

  We’re here to help and answer any questions about returns.